Terms of service

Terms of Service

Welcome to Zarven Perfumy. By using our website and making purchases from our store, you agree to the following Terms of Service. Please read them carefully before using the website.

1. General Information

This website is operated by Zarven Perfumy.

Throughout the website, the terms “we”, “us”, and “our” refer to Zarven Perfumy.

By visiting our website or making a purchase from our store, you agree to comply with these Terms of Service, as well as all additional rules and policies published on our website.

2. Online Store Terms

By using our website, you confirm that you have reached the age of majority under the laws applicable in your country or region of residence, or that you have obtained the consent of a parent or legal guardian.

You agree not to use our products or website for any unlawful or unauthorised purpose.

You must not transmit viruses, malware, or any other harmful code through our website.

3. Product Information

We make every effort to ensure that product descriptions, photographs, prices, and availability information are presented as accurately as possible.

However, we do not guarantee that all information displayed on the website will always be complete, current, or free from errors.

Product colours, packaging appearance, or other details may differ slightly from those shown on the website due to:

Device screen settings
Updates introduced by suppliers
Differences between individual product batches
Packaging changes introduced by manufacturers or suppliers

4. Prices and Payments

All prices displayed on our website are subject to change without prior notice.

We reserve the right to modify, suspend, or discontinue any product at any time.

We may also refuse to fulfil or cancel an order if we suspect:

Fraud
Unauthorised activity
A pricing error
Incorrect product information
A technical or system error
A violation of these Terms

Payment must be successfully completed when the order is placed before the order can be processed.

5. Orders

After placing an order, the customer will receive an email confirming that the order has been received.

Receiving an order confirmation does not automatically mean that the order has been finally accepted by us.

We reserve the right to cancel or limit the quantity of products ordered at our discretion, particularly in the case of orders that may have been placed by:

Retailers or wholesalers
Distributors
Unauthorised third parties
Entities purchasing products for resale

We may contact the customer to confirm order or payment information before processing begins.

6. Shipping and Delivery

Delivery times may vary depending on:

The customer’s location
The selected shipping method
Customs procedures
Carrier delays
Periods of increased order volume
Weather conditions
Other circumstances beyond our control

Zarven Perfumy is not responsible for delays caused by:

Customs clearance
Incorrect or incomplete address information
Problems involving the courier company
Weather conditions
Strikes
Transport restrictions
Force majeure events
Other events beyond our control

The customer is responsible for providing complete and accurate shipping information when placing an order.

If a parcel is returned due to an incorrect address, failure to collect it, or refusal of delivery, the customer may be charged for reshipping.

7. Returns and Refunds

Returns and refunds are handled in accordance with our Return and Refund Policy.

For hygiene and safety reasons, perfumes, cosmetics, skincare products, and personal hygiene products may only be returned if they are:

Unused
Unopened
Undamaged
In their original packaging
Free from signs of tampering or use

Opened or used products may not be eligible for return, except where they were delivered damaged, defective, or incorrect.

8. Personal Information

The submission of personal information through our store is governed by our Privacy Policy.

We are committed to protecting users’ personal information and using it only to the extent necessary to:

Process orders
Process payments
Arrange shipping
Provide customer support
Prevent fraud
Comply with legal obligations
Improve the operation of the store and the shopping experience

Detailed information regarding the collection, use, and retention of personal information can be found in our Privacy Policy.

9. Prohibited Uses

You may not use our website, products, or Services:

For any unlawful purpose
To violate applicable laws or regulations
To infringe our intellectual property rights or the rights of third parties
To submit false, incomplete, or misleading information
To transmit viruses, malware, or harmful code
To collect or track the personal information of others without proper authorisation
To interfere with the security, stability, or proper operation of the website
To circumvent technical security measures
To attempt to gain unauthorised access to systems or data
To engage in fraudulent activity or mislead other users
To copy, download, or use website content on a large scale

We reserve the right to suspend or terminate a user’s access to the website if they violate these Terms.

10. Third-Party Links

Our website may contain links to websites, tools, or services operated by third parties.

We are not responsible for:

The content of third-party websites
The accuracy of information published by third parties
Their privacy policies
Their terms of service
Their security
Their business practices
Products or services offered by external entities

Your use of links leading to third-party websites is entirely at your own risk.

Before using an external website or service, we recommend reviewing its terms and conditions and privacy policy.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Zarven Perfumy shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from:

The use of our website
The inability to use the website
The use of products or services
Delivery delays
Loss of data
Loss of profits
Technical interruptions
Unauthorised access to data
The use of third-party websites

All products and Services are provided on an “as is” and “as available” basis, without warranties of any kind, unless a specific warranty is expressly stated or required by applicable law.

Nothing in these Terms limits any consumer rights that cannot be excluded or restricted under applicable law.