Privacy Policy

Zarven Perfumy operates this online store and website, together with all related information, content, features, tools, products, and services, in order to provide customers with a carefully designed shopping experience, collectively referred to as the “Services”.

The Zarven Perfumy store operates using the Shopify platform, which enables us to provide the Services.

This Privacy Policy describes how we collect, use, and disclose users’ personal information when they visit the store, use the Services, make a purchase, complete other transactions, or contact us.

In the event of any conflict between the Terms of Service and this Privacy Policy, this Privacy Policy shall prevail in matters relating to the collection, processing, and disclosure of personal information.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure practices described below.

Personal Information We Collect or Process

The term “personal information” means information that identifies you or another person, or that can reasonably be linked to a specific individual.

Personal information does not include information collected anonymously or anonymised in a manner that prevents an individual from being identified.

Depending on how you use the Services, your place of residence, and applicable law, we may collect or process the following categories of personal information:

• Contact details, including your full name, residential address, billing address, shipping address, telephone number, and email address

• Financial information, including credit or debit card details, financial account numbers, payment information, transaction details, selected payment method, and payment confirmation

• Account information, including your username, password, security questions, preferences, and settings

• Transaction information, including products viewed, added to your cart or wish list, purchased, returned, exchanged, or cancelled, as well as your previous transaction history

• Information provided when contacting us, including the content of messages sent to customer service

• Device, browser, or network connection information, including your IP address and other unique identifiers

• Information regarding your use of the Services, including data about how and when you use and navigate the website

• Inferences and analyses created from the information listed above, where permitted by applicable law

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you, for example when you create an account, visit the store, use the Services, place an order, or contact us

• Automatically when you use the Services, including through your device, cookies, and similar technologies

• From our service providers, who provide us with certain technologies or process personal information on our behalf

• From our business partners and other third parties

How We Use Personal Information

Depending on how you use the Services, we may use personal information for the following purposes:

Providing, Personalising, and Improving the Services

We use personal information to:

• Provide the Services and fulfil our agreement with you

• Process payments

• Fulfil orders

• Remember your preferences and products in which you have shown an interest

• Send notifications relating to your account or order

• Manage purchases, returns, exchanges, and other transactions

• Create, maintain, and manage your account

• Arrange product shipping

• Facilitate returns and exchanges

• Enable the publication of reviews

• Create a personalised shopping experience

• Recommend products related to your previous purchases or interests

• Analyse and improve the operation of the store and the Services offered

Marketing and Advertising

We may use personal information for marketing and promotional purposes, including to:

• Send marketing, advertising, and promotional communications by email, text message, or postal mail

• Display advertisements for products or services in our store and on other websites

• Personalise advertisements based on products previously purchased, viewed, or added to your cart

• Analyse the effectiveness of marketing campaigns

Security and Fraud Prevention

We use personal information to:

• Authenticate your account

• Provide a secure payment and shopping process

• Detect, analyse, and prevent fraudulent, illegal, unsafe, or malicious activity

• Protect our Services, customers, and other individuals

• Prevent misuse and security breaches

You are responsible for maintaining the confidentiality of your account login details. We recommend that you do not share your username, password, or other access information with third parties.

Communicating with You

We use personal information to:

• Provide customer support

• Respond to questions and requests

• Provide information regarding orders, your account, or the Services

• Maintain our business relationship with you

• Effectively fulfil obligations arising from our agreements

Legal Obligations

We may use personal information to:

• Comply with applicable laws and regulations

• Respond to lawful requests from public authorities, courts, or law enforcement agencies

• Participate in legal proceedings, disputes, investigations, or litigation

• Enforce our terms and policies

• Investigate potential violations of applicable rules

Sharing Personal Information

In certain circumstances, we may share personal information with third parties for legitimate purposes and in accordance with this Privacy Policy.

Personal information may be shared with:

Shopify, Vendors, and Service Providers

We may share information with Shopify and other entities that provide services on our behalf, including services relating to:

• Information technology system management

• Payment processing

• Data analysis

• Customer support

• Cloud data storage

• Order fulfilment

• Warehousing

• Product packaging and shipping

Business and Marketing Partners

We may share information with business and marketing partners that help us provide marketing services and display advertisements to users.

Among other services, we use Shopify features that may support personalised advertising based on a user’s activity across different stores and websites.

Business and marketing partners process information in accordance with their own privacy policies.

Depending on your place of residence, you may have the right to object to the use or disclosure of your information for targeted advertising purposes.

At Your Request or with Your Consent

We may disclose information to third parties when you:

• Expressly request that we do so

• Provide your consent

• Use a social media login integration

• Use third-party features or widgets

• Request the delivery of a product or performance of a service that requires information to be shared with another entity

Affiliated Entities

We may transfer information to our affiliates or other entities belonging to the same corporate group.

In Connection with Business Transactions or Legal Obligations

Personal information may be disclosed:

• In connection with a merger, acquisition, reorganisation, business sale, or bankruptcy proceeding

• To comply with legal obligations

• In response to subpoenas, search warrants, or other lawful requests

• To enforce applicable terms or policies

• To protect the Services, our rights, users’ rights, or the rights of other individuals

Our Relationship with Shopify

Our Services are hosted by Shopify.

Shopify collects and processes personal information relating to your access to and use of the Services in order to enable the provision and improvement of the Services.

Information submitted through the store may be transferred to and shared with Shopify and third parties that may be located in countries other than your country of residence.

To protect, develop, and improve our business, we may use enhanced Shopify features that use data regarding your interactions with our store, other merchants, and the Shopify platform.

In such situations, Shopify may be responsible for processing personal information, including handling user requests relating to the exercise of their rights.

More information about how Shopify uses personal information can be found in the Shopify Consumer Privacy Policy:

https://privacy.shopify.com/en

Third-Party Websites and Links

Our Services may contain links to websites or other platforms operated by third parties.

When visiting a website that is not managed or controlled by us, you should review its privacy policy, security practices, and terms of use.

We do not guarantee and are not responsible for:

• The privacy or security of third-party websites

• The accuracy, completeness, or reliability of information found on such websites

• The manner in which independent entities process information

• Content published on external platforms

Information you share in public or partially public areas, including social media platforms, may be visible to other users.

The inclusion of a link to an external platform does not automatically mean that we endorse its content, owner, or operator.

Children’s Information

Our Services are not intended for children, and we do not knowingly collect personal information from individuals who have not reached the age of majority under the laws applicable in their place of residence.

A parent or legal guardian who believes that a child has provided us with personal information may contact us and request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms are defined by applicable law, the personal information of individuals under the age of 16.

Security and Data Retention

We implement appropriate technical and organisational measures designed to protect personal information.

However, no security system is completely reliable, and we cannot guarantee the absolute security of information.

Information transmitted over the internet may not be completely secure during transmission. We recommend that you do not send confidential or particularly sensitive information through unsecured communication channels.

The length of time for which we retain personal information depends on various factors, including whether the information is required to:

• Maintain your account

• Provide the Services

• Fulfil an order

• Comply with legal obligations

• Resolve disputes

• Enforce agreements, terms, and policies

Your Rights and Choices

Depending on your place of residence, you may have some or all of the rights described below.

These rights are not absolute and may apply only in certain circumstances. Where permitted by law, we may refuse to fulfil a particular request.

Right of Access

You may have the right to obtain information about whether we process your personal information and to access that information.

Right to Deletion

You may have the right to request the deletion of personal information we retain about you.

Right to Correction

You may have the right to request that inaccurate, outdated, or incomplete personal information be corrected.

Right to Data Portability

In certain circumstances, you may have the right to receive a copy of your personal information in a structured format and request that it be transferred to another entity.

Right to Opt Out of the Sale or Sharing of Information for Targeted Advertising

Depending on your place of residence, you may have the right to object to:

• The sale of personal information

• The sharing of personal information

• The processing of information for targeted advertising purposes

If you visit our website with a Global Privacy Control signal enabled, we may automatically treat that signal as a request to opt out of certain forms of data processing for the device and browser being used.

If the device can be linked to a Shopify account, the request may also be applied to that account.

More information about Global Privacy Control can be found at:

https://globalprivacycontrol.org/

Other than the Global Privacy Control signal, we may not recognise other “Do Not Track” signals sent by your browser or device.

Managing Communication Preferences

We may send promotional communications to users.

You may opt out of receiving such communications at any time by using the unsubscribe option included in the emails we send.

After opting out of marketing communications, we may continue to send non-promotional messages, including information regarding your account, order, payment, shipping, or security.

Additional Rights for Residents of the European Economic Area and the United Kingdom

If you live in the European Economic Area or the United Kingdom, you may also have the following rights, subject to the exceptions and limitations provided under local law:

Right to Object to and Restrict Processing

You may have the right to request that we stop or restrict the processing of personal information for specific purposes.

Right to Withdraw Consent

If the processing of information is based on your consent, you may withdraw that consent at any time.

The withdrawal of consent does not affect the lawfulness of processing carried out before the consent was withdrawn.

Exercising Your Rights

You may exercise your rights through the features available within the Services or by contacting us using the information provided below.

More information about how Shopify uses information and the rights relating to information processed by Shopify can be found at:

https://privacy.shopify.com/en

We will not discriminate against users for exercising their rights.

Before processing a request, we may be required to verify your identity in accordance with applicable law.

You may also appoint an authorised representative to submit a request on your behalf. Before accepting such a request, we may require evidence of authorisation and direct confirmation of your identity.

Requests will be processed within the time limits required by applicable law.

Complaints

If you have concerns about how we process personal information, please contact us using the information provided below.

Depending on your place of residence, you may have the right to:

• Appeal our decision

• Submit a complaint to the relevant data protection supervisory authority

• Exercise other rights provided under applicable law

Individuals located in Poland may submit a complaint to the President of the Personal Data Protection Office.

International Data Transfers

We may transfer, store, and process personal information outside your country of residence.

If personal information is transferred outside the European Economic Area or the United Kingdom, we use recognised data transfer mechanisms, such as:

• Standard Contractual Clauses approved by the European Commission

• Appropriate agreements or mechanisms approved by the relevant United Kingdom authorities

• Adequacy decisions confirming that a particular country provides an adequate level of data protection

Changes to This Privacy Policy

We may update this Privacy Policy periodically, including to reflect changes:

• In the way we conduct our business

• In the Services we offer

• In operational requirements

• In applicable laws

• In regulatory requirements

The updated version of the Privacy Policy will be published on our website.

Where necessary, we will also update the date of the most recent revision and provide any notice required by law.

Contact

If you have any questions regarding our privacy practices, this Privacy Policy, or the exercise of rights relating to personal information, please contact us:

Email: help@clienthelpnow.com

For the purposes of applicable data protection laws, Zarven Perfumy is the controller of users’ personal information.