Return and Refund Policy

At Zarven Perfumy, customer satisfaction is very important to us. We want shopping in our store to be safe and convenient. Before making a purchase, please carefully review the return and refund policy below.

Returns

We accept return requests within 30 days of the date your order was delivered.

To be eligible for a return, the product must be:

• Unused, unopened, and in the same condition in which it was received

• In its original packaging

• Free from signs of use, damage, or tampering

For hygiene and safety reasons, cosmetics, perfumes, skincare products, and personal hygiene products may only be returned if they are unopened and unused.

Non-Returnable Products

The following items cannot be returned:

• Opened or used perfumes, cosmetics, skincare products, and personal hygiene products

• Products damaged as a result of misuse or improper handling

• Gift cards

• Promotional or sale items, unless they were delivered damaged or defective

Damaged, Defective, or Incorrect Products

Please inspect your order immediately after receiving it.

If the product you received is damaged, defective, or does not match your order, please contact us within 7 days of the delivery date.

In your message, please provide your order number and include clear photographs of the product and its packaging.

After reviewing your claim, depending on the circumstances, we may offer:

• A product replacement

• Store credit

• A refund

Refunds

After we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Please note that it may take several business days for your bank or payment provider to process and display the refund.

Shipping costs are non-refundable unless the return is the result of an error made by Zarven Perfumy.

Return Shipping Costs

The customer is responsible for return shipping costs unless the product received was damaged, defective, or incorrect.

We recommend using a registered and trackable shipping service. Zarven Perfumy is not responsible for products lost during return transit.

Order Cancellation

An order may only be cancelled before it has been processed or shipped.

Once the order has been dispatched, it cannot be cancelled. In such cases, please follow the return procedure described in this policy.

Product Exchanges

We only replace products if they were delivered damaged, defective, or incorrect.

To request an exchange, please contact our customer service team and provide your order details.

Contact

If you have any questions regarding a return, exchange, or refund, please contact our customer service team:

Email: help@clienthelpnow.com

In your message, please include your order number, full name, and a brief explanation of the reason for contacting us.