Shipping policy

Shipping Policy

At Zarven Perfumy, we make every effort to ensure that orders are delivered safely and efficiently. Please read this Shipping Policy carefully before placing an order.

Order Processing

All orders are processed within 1 to 3 business days after payment has been confirmed.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of increased demand, promotions, special events, or holidays, order processing times may be slightly extended.

Delivery Times

Estimated delivery times may vary depending on the customer’s location and the shipping method available at checkout.

The standard estimated delivery time is:

7 to 15 business days

The stated delivery time is an estimate only.

Delivery times may be affected by factors including:

  • Customs procedures

  • Carrier delays

  • Weather conditions

  • Incorrect or incomplete address information

  • Periods of increased parcel volume

  • Other circumstances beyond our control

Zarven Perfumy cannot guarantee an exact delivery date.

Shipping Confirmation and Order Tracking

Once an order has been shipped, the customer will receive a shipping confirmation email containing a tracking number, where tracking is available.

Tracking status updates may take several days to appear after the parcel has been dispatched.

The absence of an immediate update does not mean that the parcel has not been shipped.

Shipping Costs

Shipping costs, where applicable, will be calculated and displayed during checkout before payment is completed.

From time to time, Zarven Perfumy may offer free shipping promotions.

These promotions may be subject to specific conditions, time limitations, or a minimum order value.

Details of the current offer will be displayed on the website or during checkout.

International Shipping

We may ship orders to selected countries and regions.

International orders may be subject to additional:

  • Customs duties

  • Taxes

  • Import fees

  • Administrative charges

  • Local fees

These charges are the customer’s responsibility and are not included in the product price or shipping cost unless expressly stated otherwise during checkout.

Zarven Perfumy is not responsible for delays resulting from customs clearance procedures.

We recommend reviewing your local customs regulations before making a purchase.

Incorrect Shipping Information

The customer is responsible for providing accurate and complete shipping information when placing an order.

Before completing payment, please carefully check:

  • The recipient’s full name

  • Street address and building or apartment number

  • Postal code

  • City or town

  • Country

  • Telephone number

  • Email address

If an order is delayed, lost, or returned due to an incorrect or incomplete address, Zarven Perfumy is not responsible for the cost of reshipping or replacing the product.

If the customer notices an error in the address, they should contact us as soon as possible.

We cannot guarantee that address details can be changed after order processing has begun or after the order has been shipped.

Lost, Delayed, or Damaged Orders

If an order is significantly delayed, lost, or arrives damaged, please contact our customer service team as soon as possible.

For a damaged product, please provide:

  • The order number

  • Clear photographs of the damaged product

  • Clear photographs of the external and internal packaging

  • A brief description of the issue

After receiving the information, we will review the claim and, where appropriate, offer a suitable resolution.

Depending on the circumstances, the resolution may include:

  • Reshipping the product

  • Replacing the product

  • Store credit

  • A partial or full refund

Each claim is reviewed individually.

Order Changes and Cancellations

An order may only be changed or cancelled before processing begins or before it has been shipped.

Once the parcel has been dispatched, we cannot:

  • Change the delivery address

  • Change the recipient’s details

  • Add or remove products

  • Cancel the order

  • Change the selected shipping method

If the order has already been shipped, the customer may use the return procedure described in our Return and Refund Policy.

Contact

If you have any questions regarding shipping, order tracking, or delivery, please contact us:

Email: help@clienthelpnow.com

In your message, please include your order number, full name, and a brief description of the issue.